Case Study
How UrbanWheels replaced four tools and cut dispatch time by half
UrbanWheels MobilityBengaluru, India220 vehicles
52%
Dispatch time reduction
4 → 1
Tools consolidated
7 days
Migration to go-live
The challenge
Where they started
- Four disconnected tools: one for bookings, spreadsheets for dispatch, a GPS portal nobody trusted, and accounting software that never matched operations.
- Dispatchers spent their shifts reconciling systems instead of moving vehicles, and every tool switch lost trip context.
- Corporate clients kept demanding live visibility that the fragmented stack simply could not provide.
The solution
What changed
- Migrated bookings, dispatch, GPS tracking, and invoicing onto MobilityDrive in a single guided week, with zero downtime for live operations.
- Corporate clients onboarded to the self-serve portal with live tracking and SLA dashboards for their own sites.
- Trip-linked invoicing replaced end-of-month spreadsheet assembly, reconciled against GPS-verified logs.
“MobilityDrive replaced four disconnected tools for us. Dispatch time dropped by more than half, and our corporate clients finally have the visibility they kept asking for.”
The stack
What UrbanWheels Mobility runs on
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