Customer App Privacy Notice

This notice is for passengers who use the MobilityDrive Customer app. The app is provided by Moweb Technologies Private Limited ("MobilityDrive", "we") to transport companies. Your account belongs to the transport company you travel with: the company creates it for you, or you create it yourself in the app with that company's code or invite link, your name, mobile number and email address, and a one-time code sent to your phone. That company decides what the app is used for and is responsible for your data; we process it on the company's behalf.

1. What the app collects

• Account details. Your name, email address, mobile number, profile photo, and your date of birth and gender if you or your company enter them.
• Saved addresses. Addresses you choose to save in the app, such as home or office, so that you can pick them again.
• Trip details. The rides you request and take: pickup, stop and drop-off addresses, dates and times, luggage details, notes you write for the driver and the dispatcher, any document or picture you attach to a request, the fare estimates you ask for, cancellations and their reasons, and your decision on a duty slip you are asked to confirm.
• Location. If you allow it, your position while the app is open, to fill in the pickup address and to show where you are on the trip map. A position you use as the pickup is stored as part of the booking. The app does not collect your location in the background.
• Messages. Chat messages between you and your driver or dispatcher. Your company may review them for quality and training.
• Ratings. The rating and comment you give after a trip.
• Device information. Your phone's operating system and version, a device identifier and a push notification token.

2. Why

To sign you in, take and manage your ride requests, let your company dispatch a car to you, show you the car on the map, let you talk to your driver and dispatcher, send you alerts about your trip, and keep the records your company must keep.

3. Who sees it

• Your transport company's staff who manage bookings, vehicles and billing.
• The driver assigned to your trip, who sees your name, the trip addresses and times, your notes and your phone number where your company allows it.
• Service providers that run the service for us: hosting, mapping and address search (Google Maps Platform), push notifications (Firebase Cloud Messaging) and message delivery.

We do not sell your data and do not use it for advertising. The app has no advertising and no analytics SDK.

4. How long it is kept

Trip, billing and tax records are kept for as long as your company's account is active and for the period the law requires such records to be kept. When your company closes its account, its data is deleted or anonymised after the retention period.

5. Your choices

• You can refuse or turn off location permission in your phone's settings. You can still request a ride by typing the pickup address.
• You can refuse notifications; you will then not get trip alerts.
• You can change your profile details in the app.

6. Deleting your data

In the app, open your profile and choose "Delete my account". The app shows the date by which your account and personal details will be deleted, and you can withdraw the request before that date and keep your account. You can also ask your transport company to remove your account, or write to themd@moweb.com from the email address or mobile number on your account. We will pass the request to your company and delete your account and personal details within 30 days, except records your company is required by law to keep, such as trip and invoice records.

7. Security

Data is encrypted in transit. Access is limited to your company's authorised staff and to our staff who support the service.

8. Contact

Moweb Technologies Private Limited, 4th Floor, Sarthak 1, Swastik Cross Roads, C. G. Road, Ahmedabad, Gujarat 380009, India. Email themd@moweb.com.