Dispatcher App Privacy Notice

This notice is for dispatch and operations staff who use the MobilityDrive Dispatcher app. The app is provided by Moweb Technologies Private Limited ("MobilityDrive", "we") to transport companies. Your account is created by the company you work for. That company decides what the app is used for and is responsible for the data in it; we process it on the company's behalf.

1. What the app collects about you

• Account details. Your name, email address, mobile number and profile photo.
• Your work in the app. The trips you create, edit, assign and cancel, the notes and documents you add to them, and the time you did so.
• Messages. Chat messages between you and your company's drivers and customers. Your company may review them for quality and training.
• Device information. Your phone's operating system and version, a device identifier and a push notification token.
• Location. If you allow it, the app reads your position while a trip map is open, to show it on that map. It stays on your phone and is not sent to us or to your company.

2. Data about other people that you enter

When you schedule a trip you enter details of your company's customers and their companions: names, phone numbers, addresses, flight details, and, where your company handles medical travel, hospital, appointment, treatment plan, guarantee letter, passport and visa details. You also see your company's drivers, their documents and their position during a trip. Your company is responsible for having the right to hold this data. It is stored in your company's MobilityDrive account and is covered by the same safeguards as your own data.

3. Why

To sign you in, let you take and dispatch bookings, show you where your company's vehicles are during a trip, let you talk to drivers and customers, send you alerts, and keep the records your company must keep.

4. Who sees it

• Your company's staff who manage bookings, vehicles and billing.
• The drivers and customers you chat with, who see your name and messages.
• Service providers that run the service for us: hosting, mapping and address search (Google Maps Platform), push notifications (Firebase Cloud Messaging) and message delivery.

We do not sell your data and do not use it for advertising. The app has no advertising and no analytics SDK.

5. How long it is kept

Trip, billing and tax records are kept for as long as your company's account is active and for the period the law requires such records to be kept. When your company closes its account, its data is deleted or anonymised after the retention period.

6. Your choices

• You can refuse or turn off location permission in your phone's settings; the app still works and the map still shows the driver.
• You can refuse notifications; you will then not get alerts.
• You can change your name and photo in the app.

7. Deleting your data

Ask the company you work for to remove your account, or write to themd@moweb.com from the email address or mobile number on your account. We will pass the request to your company and delete your account and personal details within 30 days, except records your company is required by law to keep, such as trip and invoice records and who created them.

8. Security

Data is encrypted in transit. Access is limited to your company's authorised staff and to our staff who support the service.

9. Contact

Moweb Technologies Private Limited, themd@moweb.com.